IBM Sterling Store Engagement

IBM Store Engagement

Empower store employees to provide superior customer service

IBM Sterling Store Engagement provides a real-time view of all your inventory, customer and order data through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in store and ship from store), as well as managing returns across channels. IBM Sterling Store Engagement allows store employees to provide omni-channel services in the store for fulfillment, inventory management, task management and customer service.

IBM Sterling Store Engagement extends access and control of store operations to store associates
through intuitive mobile applications that enable omnichannel offerings like buy online, pickup in store and ship from store as well as managing returns across channels. IBM Sterling Store Engagement improves
the efficiency of store personnel with real-time access to customer and product information, the ability to
view inventory levels at multiple store locations, quickly locate an order, check its status, make any
necessary changes to it on behalf of a customer, manage returns and efficiently perform all fulfillment
tasks in the store.

Main features:

  • Provide store associates a cross-channel view of all customer interactions
  • Support in-store pickup, home delivery and shipping as three distinct fulfillment methods supported at an order line level
  • Save the sale by offering customers alternatives to out of stock items
  • Support multiple payment methods such as cash, credit cards and discount cards
  • View available and in-transit inventory for all store and partner locations
  • Improve quality of fulfilment while keeping labor and resource costs low by allowing associates to batch-picks
  • Offer convenient and flexible pickup with easy verification of identity to make the clickto-collect omni-journey seamless
  • In-store returns allows easy and accurate rules-based processing of orders and items regardless of original purchase channel

Pick, pack and ship

Contact B2B Next if you have questions or need more information about IBM Sterling Store Engagement.