IBM Sterling 
Store Engagement

Help store associates provide superior customer service that increases cart size and brings efficiency to store operations

IBM® Sterling Store Engagement extends access and control of store operations to store associates through intuitive mobile applications that enable omnichannel offerings like buy online, pickup in store and ship from store as well as managing returns across channels. IBM Sterling Store Engagement improves the efficiency of store personnel with real-time access to customer and product information, the ability to view inventory levels at multiple store locations, quickly locate an order, check its status, make any necessary changes to it on behalf of a customer, manage returns and efficiently perform all fulfillment tasks in the store.


  • Provide store associates a cross-channel view of all customer interactions.

  • Support in-store pickup, home delivery and shipping as three distinct fulfillment methods supported at an order line level.

  • Save the sale by offering customers alternatives to out of stock items.

  • Support multiple payment methods such as cash, credit cards and discount cards.

  • View available and in-transit inventory for all store and partner locations.

  • Improve quality of fulfilment while keeping labor and resource costs low by allowing associates to batch-pick.s.

  • Offer convenient and flexible pickup with easy verification of identity to make the clickto-collect omni-journey seamless.

  • In-store returns allows easy and accurate rules-based processing of orders and items regardless of original purchase channel.

 Pick, pack and ship                                                                        Store task screen